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Cookie policy

PROBIOACTION Online store, owned and operated by Perilis Trading EOOD with UIC 204829865, uses the so-called Cookies. Cookies are used to ensure that the services we provide will be optimized according to the needs of our customers and visitors to PROBIOACTION and we will be able to ensure the proper functioning of the website. The use of cookies ensures the provision of the most relevant information and the best user experience, including outside our sites, in the form of personalized advertising. They help you get a personalized experience when using our services and provide you with more relevant content, as well as analyzing user behavior.

This Cookie Policy provides you with information about the collection and processing of cookies by PROBIOACTION for the purpose of providing, personalizing, evaluating, improving and protecting our services, as well as for its management. The policy is in line with current European and national regulations, in particular Directive 2002/58/EC on the right to privacy and electronic communications and the Electronic Communications Act.

PROBIOACTION may store cookies on your computer or mobile device with your consent, and by using our website, you give free, specific and informed instructions about your willingness to receive the services we provide and to process the related “Cookies”.

What are “Cookies”?

Cookies are small text files that can be saved on your device / browser when you visit the website and temporarily store information on the user. On your next website visit, the browser will send back to the web servers the information in the already created cookies. Different cookies have different storage periods, which means that the next time you visit our website, the cookie may have already been deleted. Each browser has a separate storage space for cookies, so if you use more than one browser, cookies with the same purpose and on the same web server may be stored more than once.

Cookies” and personal data

Cookies generally do not individualize a specific person, but provide information on the browser and the device used. The information collected by Cookies may only be used to perform specific functions on the website related to the user itself. The data is encrypted to prevent access to it by unauthorized persons and is not used in any way except for the purpose of providing the full functionality of the website and when using our services.

The technical information we collect on the basis of cookies does not constitute personal data within the meaning of the General Data Protection Regulation (Regulation (EU) 2016/679 on personal data protection), as it is not sufficiently individualistic. Its use is necessary in order to operate the website, collect the necessary information, including required by law, ensure the security of users of the website, as well as to improve the services we provide.

What “Cookies do we use on our website?

Depending on the shelf life of cookies on the user’s device, they are divided into session and persistent. Session cookies are temporarily stored on your device and deleted after the end of the session, i.e. closing the website. Persistent cookies are stored on the end device for the period specified for them or until they are deleted by the user. You can see below the specific “Cookies” we collect and their storage period.

In addition to the storage period, “Cookies” are different types:

  1. Essential cookies
    The main functionalities of our site largely depend on the “cookies” set by us. Without these cookies, the operation of the website will be impossible. If you disable these cookies, you will not be able to log in to your account on our site, as well as place orders and other basic functionalities of PROBIOACTION.
  2. Functional cookies
    We need these “Cookies” for functions such as:
  • To be able to remember what settings you have chosen in your profile, what favorite products you have specified, what delivery details you have chosen for your last order, etc.
  • To be able to recommend products that meet your preferences.
  • To collect and analyze the use of the site so that we can improve the user experience and use our site even more easily and conveniently.
  1. Third-party “Cookies” for analytical purposes
    These “Cookies” help to monitor the traffic to our website, which helps us to analyze how convenient it is to use PROBIOACTION and to draw general conclusions based on the collected statistical information in order to improve the functioning of the website. We use validated and secure Google Analytics tools for this purpose (you can read the Google Analytics policy at https://support.google.com/analytics/answer/6004245?hl=en). These “Cookies” do not give us any information about your personal data. Under the warranties provided by Google as a processor, the information contained therein is anonymized. The purpose of these “Cookies” is to be able to monitor the effectiveness of our service and to improve them. The maximum period for which we store analytical data in Google Analytics is 38 months.
  2. Third-party “Cookies” for precise targeting and advertising purposes
    These „Cookies“ contain information about how you have used our website and may be used to personalize advertising campaigns through the platforms of external sites and services. This way, you see information that is relevant to you, including advertising. These „Cookies“ do not store personal data and the information is anonymized. Our website uses „Cookies“, through which we can share information about you visiting our website and how you use it, with your partner social networks and external advertising platforms that we use: Facebook ads, Google AdWords, AdWise.

How can you disable Cookies

Each user has the ability to control the use of “Cookies”, to allow, delete and disable the collection of “Cookies” in the future, through the settings of the browser you use. In different browsers, the tools that control the use of “Cookies” are located in different places, most often they are located in the menu “Options” / “Settings” / “Preferences”. Again, in the menu of the respective browser, which contains the settings for enabling, disabling and blocking “Cookies”, you will find an opportunity to delete the already saved “Cookies”.

You can also change the automatic management of “Cookies” by default, or the terms for their storage, which are set, again through the settings of your browser.

Additionally, you may exclude “Cookies” collected by third parties for advertising purposes when those parties have joined the “Good Practices” of the Interactive Advertising Bureau, from this website: https://www.youronlinechoices.com/bg/%d0%b2%d0%b0%d1%88%d0%b8%d1%8f%d1%82-%d0%b8%d0%b7%d0%b1%d0%be%d1%80

It is important to keep in mind that by restricting and deleting “Cookies”, as well as changing their automatic management, you may not be able to use the full PROBIOACTION functionalities and this may create malfunctions and technical errors when logging in and shopping from our website.

Cookiesused by PROBIOACTION

Cookiesor a technical means for storage of information from website usage Purpose and function of theCookie Storage period
cookielaw The user agrees that the site uses cookies. 10 years
doNotShowActivatedPromoCodeReminderPopup When the user has activated a promo code from its account, a reminding modal dialog will be displayed every 3 hours informing the user that the promo code will be applied in its next order. 3 hours
innovations_shown_at Used for the section that appears on the home page, where there is brief statistical information on eBag. 2 hours
confirm-terms-and-privacy-popup Used to display a modal dialogue in relation to the GDPR, which asks the user if it agrees with the Terms and Conditions and the Privacy Policy. single session
notifications-done-for-product-ids Used in connection with the notification in the cart, which informs the user about changes in the quantities of products that are added to the cart. single session
first-available-slot Used in connection with the bar that is displayed for the first free delivery slot. So that when the slot is clicked or the bar is closed, it is no longer displayed until the end of the session. single session
general-notifications Used generally for notifications. single session
eCommerceList Used for the product information we send through GAEECManager. single session
user_id Used for Google Analytics. Session, no expiration time
gameModalShownAtTimestamp Used to display the modal dialogue for the free shipping game only when at least 4 days have passed since the last display. Session, no expiration time
completedOrders Used to save a list of completed orders. Session, no expiration time
ws_seen Used in the mobile application to determine whether to display screens for new users. 10 years

This Cookie Policy has been accepted on ………………….. Any future changes to our Policy will be posted on this page.


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